FAQ
Frequently Asked Questions
If you have any questions that cannot be answered by FAQ, please add a sales manager and call +86 for timely communication
Guangzhou KNTOOL Manufacturing Co., Ltd. production base located in guangdong province china，It is a 40 minute drive from Guangzhou Baiyun International Airport and an hour drive from Hong Kong International Airport, also free organize transfers for visitors.
To make sure visitors are not delayed please request an appointment 2 days before planned date of visit.
1.) T/T
T/T ,30% initial payment when order ,70% balance payment before shipment ; Irrevocable LC at sight .
2.) Can accept L/C
3.）What is your trade terms ?
FOB, CFR and CIF all acceptable.
1.We can load within one week if machine in stock. For standard model we can ship machines out within 7 working days;
2. Concerned to customized types,it usually takes around 1 month to ship.
1 set .(Only some low cost machines will be more than 1 set )
1. Contact us by e-mail or Whatsapp/wechat to let us know your need.
2. You will get an offer from us with quotation in different term as below for your choice:
EXW: Pick up machines from our factory
FOB : Shanghai, Nanjing, Qingdao, Dalian etc.
CIF:Our side offer all cost to destination seaport
3. Negotiation-confirm order.
Any confusion or needs can be negotiated. After your confirm the order, we will send the profoma invoice to you with the order details and bank account for you to arrange for the deposit.
4. Machine production.
As soon as we get the deposit or L/C, we start for the prodction, and arrange for the shipment accoding to the terms we agreed.
5. Document preparation.
After shipment, we will prepare for the documents you need (invoice ,packing list, B/L and other doc you asked) and send to you by DHL, We can also offer Telex Release BL to solve more time
6. You take the machines out from the destination port with the doc when ship arrive.
There are different kinds of shipping way due to CNC Lathe Machine ,CNC Milling Machine ,Vertical Machining Center ,Lathe Machines ,Drilling Machine ,Radial Drilling Machine ,Sawing Machine ,Shaper machine,gear hobbing machine size and weight:
1. Normal machine size and weight,just 1 or 2 sets, can be sent by LCL. (Less than Carload)
Machines will be sent to sea port by trucks, and will be loaded into container there.
2. Several sets machines together will be sent by FCL. (Full Container Load)
Loading will be done in our factory , and we will do fasten to the machine to ensure machines arrive safely.
3. Big size ma
Please tell me your specifications ,we can choose the best model for you , or you can choose the exact model .
You can also send us the products drawing ,we will choose the most suitable machines for you .
Application consulting: our consulting experts have an insight into the application of global cutting, welding, bending, stamping and molding technologies. We are ready to provide you with information and consultation on products, prices, technologies and industrial solutions, and share our valuable knowledge with you to help you make optimized plans.
Inspection and reception: you can make an appointment to visit the exhibition hall and visit the company in person. We will provide professional reception for you.
Installation: we will be responsible for the free installation and commissioning of the equipment you purchased, so that the machine can be put into use as soon as possible (accommodation, food and air tickets incurred abroad shall be borne by purchaser).
Training: with sheet metal processing machine operation and technical training center in headquarters, HADEN will provide free equipment operation, maintenance and technical training for your technicians. After installation, commissioning and operation of the equipment, we can provide operators to continuous training and guidance on site according to your needs until your technicians could operate the machine independently.
Care and maintenance: two years free warranty and lifetime maintenance for your purchased products. During the warranty period, if the equipment fails and the parts are damaged (except for human factors and force majeure factors), our company will be responsible for the free repair, and replacement parts shall be provided by the company (except consumables).If warranty period is expired, the maintenance fee shall be charged at cost only. At the same time, from the date of your purchase, lifelong access to software upgrade services; our engineers provide quick response when service is needed.
Preventive maintenance: According to your different needs, we can carry out regular maintenance to your machine, also can provide when you need. Regular adjustment and calibration of the machine ensures optimum performance. Potential problems can also be solved before they bread down, so as not to affect productivity.
Service outlets: We have established a perfect marketing network in China, and the international marketing network is developing. You can check our service network on our official website. Professional after-sales engineer will response you question or arrive at the equipment site within 24h.
Online services: We have established diversified online service channels. You can contact us through such channels as customer service phone number, customer service email, website online, website message, WeChat public account and so on to obtain the services you need.